Capability Policy and Procedure

What the resource helps with

This policy helps you manage underperformance where someone may need support to meet the required standard. It helps you follow a fair, practical process focused on improvement, support and clear outcomes.

What's included

A capability procedure covering informal action, action plans, review meetings, redeployment, dismissal and appeals.

When to Use the Resource

Use when performance concerns appear linked to skill, knowledge, ability or experience rather than misconduct.