Capability Procedure Guidance

What the resource helps with

This guidance helps you manage poor performance where an employee may lack the skills, ability or knowledge needed for their role. It helps you follow a fair and supportive capability process by identifying causes, providing support and distinguishing capability issues from misconduct.

What's included

Guidance on capability, conduct distinctions, performance concerns, investigatory meetings, communication, training, alternative employment, probation, dismissal and settlement agreements.

When to Use the Resource

Use when deciding how to manage poor performance, distinguish capability from conduct and provide fair support.