How to Have Difficult Conversations - A Practical Manager Guide

What the resource helps with

This guide helps you address lower-level performance, conduct and workplace concerns early and constructively. It gives you a structured way to explain the issue, hear the employee’s perspective, agree what needs to change and review progress.

What's included

A practical manager guide covering when informal conversations are appropriate, preparation, the six-point STAR/AR conversation framework, questioning and listening, managing difficult reactions, agreeing actions and a quick conversation planner.

When to Use the Resource

Use when you need to raise a concern informally, give clear feedback or reset expectations before formal action is necessary.