I need to manage poor performance or capability
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Understanding Performance and Capability
Poor performance can arise for many reasons, including unclear expectations, lack of training, personal circumstances or capability issues. Taking a supportive and structured approach helps employees understand what's expected, gives them the opportunity to improve and ensures any decisions are made fairly.
Resources to Help You Manage Performance
You have taken an important first step by recognising that a performance or capability concern needs attention. Explore our practical guides, templates and tools to help you identify the underlying issues, set clear expectations and manage performance fairly and consistently.
Capability Policy and Procedure
Use this policy to deal with situations where an employee is struggling to do their job to the required standard. It explains how to support them, review their progress, and take formal steps if needed.
Capability Procedure Guidance
Guidance on how to deal with employees who are not capable of performing their role.
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